Service & Support Centre
We've got
you covered.
From installation to calibration, warranty to on-site engineer visits — our UK team keeps your Aczet instruments running at peak performance.
Technical Support
Having a question about your instrument? Our UK technical team can diagnose and resolve problems remotely or arrange an on-site visit.
Get Support
Book an Engineer
Need an on-site visit? Our qualified UK engineers are available nationwide for installation, calibration, servicing and repair.
Book Now
Contact Us
Not sure what type of support you need? Get in touch and our team will point you in the right direction.
Get In Touch
Complete Coverage
Radiant Rhino 360° Support
Every angle of your ownership experience is covered — before, during and long after purchase.
360°
Support
Coverage
Coverage
Hover any segment of the wheel — or use the tabs below — to explore each pillar of our 360° support offering.
Technical
Support
Support
On-Site
Engineer
Engineer
Warranty
Coverage
Coverage
Calibration
Service
Service
Product
Training
Training
Demo &
Consult
Consult
24h
Response Time
Every support request answered within one business day
UK
Nationwide Coverage
On-site engineer visits across the UK & Ireland
100%
Genuine Warranty
Full Aczet manufacturer warranty on every instrument
150+
Instruments Supported
Across UK & Ireland trade professionals
Resources
Support resources.
Direct Support
Service & Technical Help
Speak directly to our UK technical team for instrument troubleshooting, calibration queries, or to arrange an on-site engineer visit. We respond within 24 hours.
Contact Our Team
Documentation
Product Manuals & Spec Sheets
Request product manuals, specification sheets and technical documentation for your Aczet instrument directly from our UK team — sent promptly by email.
Request Documentation
Video Library
Demonstration Videos
Watch our product demonstration videos — see Aczet instruments in action, learn key features, and get the most out of your equipment with step-by-step guidance.
Watch on YouTube
Common Questions
Frequently asked questions.
Can't find the answer you need? Our UK team is available Monday to Friday and responds within 24 hours.
We respond to all support requests within 24 hours on business days. For urgent issues, call us directly on +44 20 8153 3326.
Yes. Our qualified UK engineers are available for on-site visits across the UK and Ireland for installation, calibration, servicing, and fault diagnosis.
Yes. Every instrument we supply carries the full Aczet manufacturer's warranty, administered locally by our UK team. Contact us for specific terms for your instrument.
Yes. Our StaRk Pro XRF instruments meet UK Assay Office and Hallmarking Act requirements straight out of the box — no additional setup required.
Absolutely. We offer live demonstrations at your premises — no obligation. Our engineer brings the instrument so you can test it on your own samples before committing.
Request manuals via our contact page or email help@radiantrhino.co.uk with your product model and we'll send the documentation promptly.
Yes. We offer service contracts to keep your instruments running beyond the warranty period. Contact our team for details and pricing tailored to your instrument.
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